Edit: Still worth thinking about.
Originally posted September 15, 2015 on AIXchange
Are you sending in log files and snap files to IBM for problem analysis? I usually send my information via FTP, but lately I’ve tried other methods like https or the Java utility. For anyone who’s grown up with GUI, these may be more appealing options.
Learn more about updating PMRs by using the Enhanced Customer Data Repository:
Enhanced Customer Data Repository (ECuRep) is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management.
This video provides further information:
What follows can be found via the send data tab:
Speed of transfer
While you may send data to any of our addresses, your speed of transfer will be quickest if you use choose the geographic location nearest your physical location.
Americas
The Java and z/OS utilities are fastest
The next fastest methods are FTP and FTPS
Server address: testcase.boulder.ibm.com
Asia Pacific
The Java and z/OS utilities are fastest
The next fastest methods are FTP and FTPS
Server address: ftp.ap.ecurep.ibm.com
Europe
The Java and z/OS utilities are fastest
The next fastest methods are FTP, FTPS and SFTP
Server address: ftp.ecurep.ibm.com
Use this chart to determine which method best suits your needs based on the size of the files you’re transferring. I’ve listed the information below, but believe me, it will make more sense when you consult the chart.
Available methods
If your file size is…
Greater than 2 gigabytes
Less than 2 gigabytes
Less than 20 megabytes
FTP
Yes, both regular and secure FTP methods are supported. Faster Yes, both regular and secure FTP methods are supported. Faster Yes, both regular and secure FTP methods are supported.
HTTPS
Only when using the widget on www.secure.ecurep.ibm.com. Yes, both regular and secure HTTP methods are supported, but we strongly encourage a file limit of 200 megabytes when transmitting data via HTTPS. Yes, both regular and secure HTTPS methods are supported.
Java utility
Yes, all data is transmitted securely using the Java utility. Faster Yes, all data is transmitted securely using the Java utility. Faster Yes, all data is transmitted securely using the Java utility.
Email
No. No. Yes, both regular and secure emails are supported.
1. Gather diagnostic data. Your IBM SSR will inform you what diagnostic data is required.
Your IBM SSR will provide you with a Problem Management Record number (PMR). Write this down.
2. Compress data All diagnostic data delivered electronically to IBM must be in a compressed or packed format following the IBM file naming conventions.
A problem record is identified by its ID which is built out of the PMR <xxxxx> or RCMS/CROSS number <xxxxxxx> , the branch office <bbb> (only mandatory for PMR ticket IDs), and the country code <ccc>.
-File naming convention for PMR tickets:
File naming convention: xxxxx.bbb.ccc.yyy.yyy
Example: 34123.055.724.Filename.zip (<PMR id>.<branch_office>.<country_code>.<filename>)
For further assistance, contact: contact@ecurep.ibm.com .
So for those of you who send in log files, have you been sticking with FTP and the command line, or have you tried another method?